Standard Product Warranty HQ, Inc. will, at no charge, repair or replace, at its option, defective product or component parts of the CorTemp® Wireless Temperature/Heart Rate Monitoring System and its accessories within 90 days of your receipt of the product. This warranty does not apply to physical damage resulting from misuse, accident, or disassembly of the unit. Repair or replacement does not extend or replace the original warranty.
Extended Service Warranty An extended one-year service warranty is available for the CorTemp data recorder, which covers the cost to repair and replace all defective parts, and also includes labor and annual calibration. This warranty does not apply to physical damage resulting from misuse, accident, disassembly or normal wear of the unit. For more information on our extended service warranty, please contact HQ, Inc. Customer Service at 941-721-7588 or fill out our Contact Us form.
Sales/Customer Service HQ, Inc. Sales and Customer Service hours are from 8:30am through 5:00pm EST. Contact Sales at 941-721-7588 or fill out our Contact Us page for product information, pricing, brochures and promotions. Contact Customer Service at 941-721-7588 or our fill out our Contact Us page for return authorizations (RMA), warranty information, software upgrades and user manuals.
Training & Technical Support HQ Inc. offers customer technical support and product training to all of its customers at no charge. When purchasing a new product, it is of utmost importance that the customer feels comfortable and confident using the product and can easily and quickly become familiar its use and functionality. HQ Inc. provides immediate response to your questions so you can utilize your CorTemp unit within minutes. Contact HQ, Inc.’s Technical Support Department at 941-721-7588 or fill out our Contact Us form for technical questions about using your CorTemp system or software.
Repair Services All equipment is repaired at our manufacturing facility located in Palmetto, Florida. Prior to returning the item(s) for repair, an RMA number must be obtained from HQ, Inc. Customer Service at 941-721-7588. See RMA section of this web page for return procedures.
Return Material Authorizations (RMA) Prior to the return of any HQ Inc. item, the customer must contact HQ, Inc. customer service at 941-721-7588 or fill out our Contact Us form. The RMA number should be referenced both on the outside of the carton and on all correspondence sent with the shipment. A brief description of the problem should be included with the return. The shipment should be sent back ONLY via prepaid freight to: HQ, Inc. Attn: Repair Dept. 210 9th Street Drive West Palmetto, FL 34221
The HQ Inc. repair department will assess the repairs and the customer will be notified by email or phone call of any repair charges prior to the completion of the repair, unless the item is under warranty. The repaired unit(s) will be returned back to you prepaid within two-three weeks of receipt. Invoices will be submitted to your company for repair of any item out of warranty.
Annual Calibration We highly recommend that your CorTemp data recorder be calibrated on an annual basis. The unit contains a delicate quartz crystal oscillator and as the unit ages, its accuracy and performance tends to drift and may cause the recorder to yield inaccurate temperature readings. Contact HQ Inc. Customer Service at 941-721-7588 or fill out our Contact Us form to obtain an RMA number prior to the return of the unit. See RMA section of this web page for return procedures.
Product Upgrades & Enhancements As our technology changes and advances, HQ Inc. offers upgrades to your existing CorTemp data recorder or companion equipment, which can improve your product’s performance or add a new feature. Some units will be able to support these changes and some will not be compatible. Contact our sales department at 941-721-7588 or fill out our Contact Us form to determine whether or not your equipment will support an enhancement or upgrade.